Returns Information

We have a 28-day return policy, which means you have 14 days after receiving your item to request a return and then a further 14 days to return the item to us.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You will be responsible to pay the £4.99 return postage cost.

To start a return, contact us at enquiries@holmesandwilson.co.uk and we’ll send you instructions on how and where to return your item.

Faulty or Damaged Goods

You have 30 days from the date you receive the goods to return the item for a full refund.

Please contact us at enquiries@holmesandwilson.co.uk and include the following information:

1.     Your Name

2.     Order number

3.     Item name

4.     Picture of the fault or damage

5.     Description of the fault or damage

We’ll then send you instructions on how and where to return your item.

Exchange

We don’t offer an exchange. If you require an exchange you need to return your item and reorder. A refund will be processed once we’ve received your unwanted item.