Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please read our policy below to see how we can help.

1. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, we will put it right at no extra cost to you.

• Our Policy: We offer free returns for any products that are defective or damaged upon arrival.
• Timeframe: Please notify us within 30 days of receiving your delivery.
• How it works: Contact our customer service team at enquiries@holmesandwilson.co.uk with your order number and a photo of the damage. We will provide you with a pre-paid shipping label and arrange for a replacement or a full refund.

2. Unwanted Items (Change of Mind)

If you change your mind and no longer want your item, you have a legal right to cancel your order under the Consumer Contracts Regulations.

• Our Policy: You can return unwanted items for a refund, but the customer is responsible for paying the return shipping costs.
• Timeframe: You must notify us of your intent to return the item within 14 days of receiving it. You then have an additional 14 days to send the item back to us.
• Condition of Items: To qualify for a full refund, items must be returned unused, in their original packaging, and in a resalable condition.
• How it works: Contact our support team at enquiries@holmesandwilson.co.uk to request a return authorization. You will need to arrange and pay for your own postage. We strongly recommend using a tracked shipping service, as we cannot issue a refund if the item is lost in transit.