Refund Policy

Thank you for shopping with us. Once your return is received or an issue is verified, we process refunds according to the UK consumer protection laws outlined below.

1. Refund Processing Time

• When we pay: We will process your refund within 14 days of receiving the returned item back at our warehouse, or within 14 days of you providing official proof of postage.
• Payment method: All refunds are issued back to the original payment method you used to place the order (e.g., credit card, debit card, PayPal). We cannot issue refunds to a different card or account.
• Bank delays: Please note that your bank or credit card issuer may take an additional 3 to 5 working days to credit the funds to your account once we process it.

2. Refund Amounts for Change of Mind

If you return an item because you changed your mind, your refund will include:

• The item cost: A full refund for the price you paid for the product.
• Standard delivery costs: We will refund our basic, standard delivery fee if you paid for shipping at checkout. If you chose an expedited or premium shipping option (e.g., Next-Day Delivery), we are only legally required to refund the cost of our standard shipping option. You will absorb the price difference.
• Deductions for use: We reserve the right to reduce your refund amount if the value of the goods has been diminished by unnecessary handling (e.g., if labels removed, or original product packaging is destroyed).

3. Refund Amounts for Faulty or Damaged Items

If your item is verified as faulty, damaged, or not as described within 30 days of delivery:

• You will receive a 100% full refund for the item.
• You will receive a full refund of all outbound delivery fees paid at checkout.
• We will cover the return postage costs (either via a pre-paid label or by reimbursing your reasonable postage expenses).